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Coronavirus
Services UPDATE: UK November Lockdown

We still have a range of energy and money saving schemes running during lockdown this November. Some services will be running a revised service – more information below:

Freephone Advice Line – 0800 260 5907

  • Phone still open Mon-Fri, 9am-5pm.
  • Free emergency fuel top-up vouchers available

Energy and Money Saving Service (in partnership with LEAP)

  • Applications still open.
  • All appointments booked to be carried out over the phone
  • Free energy saving measures can be delivered to your door for you to install
  • No home visits can go ahead until the lockdown measures have been lifted.

Free Gas Central Heating (in partnership with Warmer Homes)

  • Applications still open.
  • Initial remote surveys and gas grid applications can still go ahead
  • Installations cannot go ahead until the lockdown measures have been lifted

Emergency Boiler Replacement (In Partnership with ECHOS)

  • No changes made to scheme as it classifies as essential, emergency works.
  • All installers and surveyors will wear appropriate PPE, and can work alone to reduce contact.

Switch Supplier

  • No changes made to scheme – online or telephone service only

We still have a range of energy and money saving schemes running during lockdown this November. Some services will be running a revised service – more information below:

Freephone Advice Line – 0800 260 5907

  • Phone still open Mon-Fri, 9am-5pm.
  • Free emergency fuel top-up vouchers available

Energy and Money Saving Service (in partnership with LEAP)

  • Applications still open.
  • All appointments booked to be carried out over the phone
  • Free energy saving measures can be delivered to your door for you to install
  • No home visits can go ahead until the lockdown measures have been lifted.

Free Gas Central Heating (in partnership with Warmer Homes)

  • Applications still open.
  • Initial remote surveys and gas grid applications can still go ahead
  • Installations cannot go ahead until the lockdown measures have been lifted

Emergency Boiler Replacement (In Partnership with ECHOS)

  • No changes made to scheme as it classifies as essential, emergency works.
  • All installers and surveyors will wear appropriate PPE, and can work alone to reduce contact.

Switch Supplier

  • No changes made to scheme – online or telephone service only