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COVID-19

Help and support

 

Ofgem who regulate the UK’s energy suppliers have put emergency measures in place, to support customers during this time.

UK energy suppliers have signed an agreement to ensure ‘measures include ensuring prepayment and pay-as-you go customers remain supplied with energy through challenging times and supporting all customers in financial distress’. More info click here.

The situation is rapidly evolving and in weeks to come we may see many customers struggling to pay their energy bills and plans from suppliers are also in place to address this. However, the priority for now is helping vulnerable customers, especially those out of the 4 million customers in the UK who are on pre-payment meters.

Switched On Portsmouth have put together some useful information to help you with your energy and water bill and supply during the Covid-19 pandemic.

Can’t find what you’re looking for?

If in doubt:

Telephone off the hook

Want to find out more?

If you have any questions about what you might be eligible for or if you just want to find out more about how we can help, just send us an email or give us a call