The Broken Boiler Repair/Replacement Scheme

What is on offer?

During the winter, a lack of heating and hot water can have a severe impact on your health and wellbeing.

The boiler repair and replacement scheme offers emergency assistance to vulnerable homeowners. If you have a broken or condemned boiler you may be eligible for help. This scheme is only available between October and March.

To find out more about how this scheme is funded and what is on offer click here.

Boiler repair

Who is it available to?

The free boiler repair/replacement scheme is available to those with health conditions on low income or income support. This scheme is only available to owner-occupiers, for private and social tenants it will be your landlord’s responsibility for repairing your boiler. Please find the eligibility criteria below.

  • Income-related Employment and Support Allowance
  • Income-based Jobseeker’s Allowance
  • Income Support
  • Pension Guarantee Credit
  • Child Tax Credit / Working Tax Credit
  • Universal credit
  • Housing Benefit


There must be someone in the household who is:

  • Aged 65 or over, or
  • Aged under 5, or
  • Suffering from significant health problems or has a disability that may be exacerbated by living in a cold home,
  • Cancer / Terminal illness
  • Cardiovascular condition
  • Respiratory condition
  • Disability (affecting mobility)
  • Mental Health Condition
Local Energy Advice Partnership logo

How can I get a boiler repair/replacement?

The LEAP Boiler Scheme (LBS), formerly known as (ECHO) is an emergency boiler repair and replacement service managed by AgilityEco. LBS is funded by energy suppliers as part of the Warm Homes Discount Industry Initiative.

To find out more about LBS, click here

Apply now

This scheme is closed to new referrals from the general public but available through LEAP referrals from partner organisations. If you have boiler issues during this period please still contact our team for support on 0800 260 5907.

You can call the freephone advice line which is delivered in partnership with the Environment Centre on 0800 260 5907 or email our team at and a member of the team will get back to you.

Our normal business hours are Monday – Friday 9am to 5pm.

Got more questions?

See if our ‘Frequently Asked Questions page’ can help.

More Info