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Leap - Energy and money saving service
How can it be ‘free’?

LEAP is funded entirely from external sources of money. This includes ECO (Energy Company Obligation) and WHDII (Warm Homes Discount Industry Initiatives). This money is in place to provide energy saving advice and measures for residents, so you can benefit from the scheme for free!

 

Who will be in contact with me?

After you have submitted your self-referral, you will hear from the LEAP team, who work for our scheme managers Agility Eco.

 

Do I need to prepare anything before the visit?

Only if you have specific questions. If you would like assistance with your energy bill payments, or think you are being overcharged, please have copies of your latest bills for the advisor to look at during the visit.

 

How long will the visit take?

This depends on how much assistance you would like to receive! On average a visit lasts about an hour, but you have up to 2 hours with the advisor.

 

How do I apply for cavity wall or loft insulation through this scheme?

If you’d like to get loft or cavity wall insulation installed in your home, tell the LEAP advisor during your visit. They will make the referral for you, and you will hear from a suitable installer if this can go ahead.

 

Does Cavity Wall Insulation cause damp or mould?

Only approved installers can access funding, and all installations will come with a 25 year guarantee

 

Who do I contact if I have any questions or complaints?

You can contact the LEAP scheme directly on 0800 060 7567, or you can come through to Portsmouth City Council’s Energy Services Team on 023 9284 1947.

Warmer Homes - Free gas central heating
How can it be ‘free’?

Our Warmer Homes scheme is funded entirely from external sources of money. Over £4 million has been secured from Affordable Warm Solutions (a Community Interest Company which is partnered with the National Grid), and around £3million comes from ECO and FPNES (Fuel Poverty Network Extension Scheme) sources. This means we have enough funding to install around 1,500 first time gas central heating systems in the Portsmouth area!

Who will be in contact with me?

Once a referral has been made, you will hear from the Warmer Homes team, who work under our scheme managers Agility Eco. They will arrange a free energy advice visit for you first, and then refer you on to an approved installer who will conduct a survey.

 

How long should the process take?

If you already have gas in your property, this process shouldn’t take too long, and can be flexible to your requirements. It will depend on the booking of appointments and the availability of yourself and the installer.

If you do not currently have gas in your property, you might face some short delays as you will have to be connected to the mains gas before the central heating system can be installed.

 

Will there be much disruption?

The installation should take 1-2 days to complete, depending on the size of your property. You will not need to vacate the property during this time, and everything will be cleaned before the installers leave. Your old system will be removed and recycled for you.

 

Can I decide where the radiators and boiler will go?

During the survey stage, you are more than welcome to advise the installers of where you would like the radiators and the boiler to go. The only limitations to this will be feasibility of the installation, which your installer will explain to you.

 

Can I apply for this if I am in rented accommodation?

You can apply to this scheme if you are in private rented accommodation, but you will need to get consent from your landlord. The scheme will supply you with the forms you need to get your landlord to sign before the installation can go ahead.

If you are in social housing or in a housing association property, you can apply. Due to funding there are tighter constraints for this tenure type, but the scheme will look into the possibility for you.

 

Can I apply for this if I don’t have any gas in my property?

This scheme has funding to include the gas connections to your property, and a gas meter, if required – so you can apply!

 

How do I apply for cavity wall or loft insulation through this scheme?

If you’d like to get loft or cavity wall insulation installed in your home, tell the energy advisor during your first visit. They will make the referral for you, and you will hear from a suitable installer if this can go ahead.

 

Who do I contact if I have any questions or complaints?

You can contact the Warmer Homes scheme directly on 0800 038 5737, or you can come through to Portsmouth City Council’s Energy Services Team via 023 9284 1947.

ECHOs - Emergency boiler replacement
How can it be ‘free’?

ECHOs is entirely funded by Warm Homes Discount Industry Initiatives, which is an external source of money. Thanks to this funding, you can get a boiler repair or replacement totally for free!

 

Can I apply for this if I am in rented accommodation?

This scheme is open to owner/occupiers only. If you are in rented accommodation, you should contact your landlord and they should repair or replace your boiler.

 

Who will be in contact with me?

After you register your interest, you will be contacted by one of the team at Portsmouth City Council. We will put the referral through for you, and you will then hear from the ECHOs team themselves, who will get a survey booked in for you as soon as possible.

 

How long will it take?

As this is an emergency scheme, the installation should be complete within 10 working days after your survey takes place.

 

What counts as an ’emergency heating situation’?

You will be considered to be in an emergency heating situation if, during the winter months, your boiler has broken or been condemned, and your heating is not working.

 

Can I apply to this scheme if my boiler is old or inefficient?

Unfortunately, due to the nature of the funding, you cannot apply to this scheme if your boiler is not fully broken or has not been marked as condemned by a gas engineer.

 

Who do I contact if I have any questions or complaints?

Once you have had contact with the installer who will be carrying out the repair or replacement, you should contact them with any questions or concerns. For more general queries, feel free to contact the Portsmouth City Council Energy Services Team on 023 9284 1947.

Funding
Where does all the money come from?

Portsmouth City Council works with our partner organisation Agility Eco to secure external funding for all of our schemes. Sources of funding include the Energy Company Obligation (ECO), Affordable Warmth Solutions (AWS), The National Grid, Warm Homes Fund (WHF), the Fuel Poverty Network Extension Scheme (FPNES) and Warm Homes Discount Industry Initiatives (WHDII).

Our first time gas central heating scheme is funded by a mixture of these sources – PCC secured over £4million from AWS, with match funding from ECO and FPNES to amount to over £7million worth of funding to support the scheme.

 

What is Energy Company Obligation (ECO)?

The Energy Company Obligation is a government energy efficiency scheme which is designed to tackle fuel poverty and reduce carbon emissions. Obligated Energy Suppliers are required by law to provide financial support for installations of measures which assist vulnerable customers with improving the energy efficiency of their home.

 

What is the Warm Homes Fund?

The Warm Homes Fund was set up by the National Grid to provide financial assistance to vulnerable households. It operates nationally across England, Scotland and Wales.

 

What is Affordable Warmth Solutions (AWS)?

AWS is a Community Interest Company which was established to deliver national grid gas distribution fuel poor obligations.

 

What is the Fuel Poverty Network Extension Scheme (FPNES)?

This scheme was put in place by Ofgem, and works by obligating gas distribution network companies to deliver a set number of connections to the gas mans for eligible households.

 

What is Warm Homes Discount Industry Initiatives?

Energy suppliers are obligated to deliver financial support to vulnerable households – under this scheme they can work in partnership with third parties to deliver some of this support.

Energy Company Obligation (ECO)
What is ECO?

The Energy Company Obligation is a government energy efficiency scheme which is designed to tackle fuel poverty and reduce carbon emissions. Obligated Energy Suppliers are required by law to provide financial support for installations of measures which assist vulnerable customers with improving the energy efficiency of their home.

 

Will I have to pay to have an energy efficiency measure installed?

It is up to the energy suppliers which measures they fund, and what installers they will work with. The level of funding you will receive will depend on the measure type, and some eligibility factors. It is possible to get a fully funded ECO measure installed, but for some measures you might have to make a small contribution.

 

Can I get ECO measures installed in my privately rented home?

You may be able to have ECO measures installed if you are a private tenant and meet the relevant eligibility criteria – to do so, you must get consent from your landlord.

You can search if you are eligible here.

 

As a Landlord, can I get ECO measures installed in my properties?

Eligibility is dependent on the occupier of the property, rather than the landlord.

Click here for further information on which measures you could receive funding for.

 

What documents should I receive from my ECO installer?

You should keep any documents you receive in a safe place in case you need to refer to them later.

 

You should receive:

Documents setting out the arrangements, such as a contract

ECO3 Privacy Notice – this should be provided before works take place.

Declaration of Conformity and Completed Installation – after works are completed, you should be asked to sign a declaration. Only sign this once the works are complete and you are satisfied. ECO Appropriate Guarantees – For wall insulation measures you should be provided with a guarantee for 25 years.  You may also be provided with a manufacturers or installers guarantee.

 

Warrantees – Boilers or storage heaters must come with a warranty supplied by the installer at the time of installation.

Want to find out more?

If you have any questions about what you might be eligible for or if you just want to find out more about how we can help, just send us an email or give us a call