HOW TO OFFER HELP

Try link it into conversation:

• If they mention money worries or feeling cold this is a natural link
• If they mention poor health you could explain a warm home can improve health

If they are hesitant:

• You can leave them with the information and follow up with them at a later date

If they are nervous:

• Sometimes people fear the unknown so give them as much information as possible
• Maybe leave a leaflet with them
• We are happy to answer any questions they may have around any concerns
• Explain that it could make a big improvement to their comfort and happiness

Inform:

• Most of the schemes are free and will not require any payments
• They can change their mind & cancel if they wish (although we hope they don’t)