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HOW TO OFFER HELP

Try link it into conversation:

  • If they mention money worries or feeling cold this is a natural link
  • If they mention poor health you could explain a warm home can improve health

If they are hesitant:

  • You can leave them with the information and follow up with them at a later date

If they are nervous:

  • Sometimes people fear the unknown so give them as much information as possible
  • Maybe leave a leaflet with them
  • We are happy to answer any questions they may have around any concerns
  • Explain that it could make a big improvement to their comfort and happiness

Inform:

  • Most of the schemes are free and will not require any payments
  • They can change their mind & cancel if they wish (although we hope they don’t)