Self-isolation and pre-payment meters
Suppliers are advising that where possible you ask if any friends, neighbours or family can top up for you.
- If the above is not possible please contact your energy supplier (many suppliers are offering extra support such as top-up vouchers, keys with credit via post or from engineer visits. More here)
- If your local top up shop closes please contact your supplier. Paypoint.com and Payzone.co.uk list alternative vendors online, and the Post Office also provide top ups for some suppliers
- Some suppliers are in the process of extending the emergency credit function to ‘give greater flexibility and ensure prepayment customers can stay on-supply’
- If your supplier has not announced similar guidance yet do not panic. Contact them directly.
Ofgem have published guidance stating: ‘Customers with prepayment meters who are self-isolating or unable to leave their home can now speak to their supplier on the options. This may include someone being sent to top up your prepayment card or token, having funds added to your meter credit or having a preloaded gas or electricity card sent to you in the post.’